Supporting Firefighters and Their Families

Providing Meaningful Support to Your Firefighters + Their Families

By The VFIS Team on August 23, 2023

Being an emergency responder—or loving one—isn’t easy. Between the physical dangers, emotional stress, exposure to trauma, long shifts, holiday hours and feelings of “being under a microscope”—you face very unique relationship challenges as a result of your career or volunteerism that others will simply never understand. But you also know better than anyone else how important it is to have a support system when you’re in this industry—and that there are days when that support makes all of the difference.

Your fire department can help support your members and their personal relationships by:

  1. Having open conversations about the relationship challenges you and your loved ones face
  2. Sharing how others have learned to cope and develop healthy relationships in spite of those challenges
  3. Planning gatherings for your team and their families to spend time together, talk about the demands of the job and communicate updates that could impact families (like upcoming commitments, shift changes and other organizational updates)
  4. Sharing online groups, blogs and resources that are dedicated to supporting and empowering emergency responders’ families, like
  5. Having a culture that shows appreciation for the commitment of members and their families
  6. Providing an assistance program to your members and their families with help from true behavioral health experts—and encouraging everyone to utilize those services to help better themselves and their relationships
Wondering what types of assistance programs are available for your firefighters and their families?

VFIS is proud to offer a Member Family Assistance Program (MFAP) as an add-on to our Accident & Sickness Policy. This program supports the health and wellness of first responder employees, volunteers and the workplace and provides services to help enable personnel to resolve personal and work-related issues to maintain individual productivity, health and wellness.


Our Member Family Assistance Program gives employees, volunteers and their immediate family access to a holistic wellness solution for less than $12 a member for the year!

Highlights of VFIS’ MFAP include:
  • Trained professionals who are experienced in counseling emergency service personnel
  • Support services that are simple to use and available 24/7
  • Treatment for a full-range of personal or work-related issues including addiction, substance abuse, child development and adolescent issues, aging and caregiving, anger management, depression, anxiety and more
  • Lifestyle and Specialty Coaching for childcare and parenting, new parents, elder and family care, financial advisory, legal advisory and relationship solutions
  • Health Coaching focused on nutrition, wellness and smoking cessation
  • Career Coaching including development services, pre-retirement planning services and shift-worker support services
  • Online Services like e-learning opportunities and health risk assessments
How to get MFAP for your firefighters:

While MFAP is a highlighted offering of our Accident & Sickness (A&S) coverage, the main purpose of A&S is to provide benefits to emergency responders and their families to help lessen the financial impacts of potential accidents, sicknesses and line of duty deaths. This product is specifically designed to fill in the gaps of traditional Workers’ Compensation policies, which don’t typically address the unique needs of emergency responders like pre-existing conditions, limits for heart conditions, junior members and auxiliary members.

If you’re interested in adding A&S with MFAP to your VFIS policy, or if you’re already an A&S client and you’d like to add MFAP for less than $12 per member per year, reach out to your insurance agent to learn more and get coverage—we’d love to partner with them to help provide more meaningful benefits to your members.

Let's talk about tackling the stress that emergency responders face each day

The VFIS Team

VFIS is the largest provider of insurance, education and consulting services for fire departments, ambulance and rescue squads and 911 centers in North America, having pioneered the first tailored insurance package for this industry in 1969.


The information contained in this blog post is intended for educational purposes only and is not intended to replace expert advice in connection with the topics presented. Glatfelter specifically disclaims any liability for any act or omission by any person or entity in connection with the preparation, use or implementation of plans, principles, concepts or information contained in this publication.

Glatfelter does not make any representation or warranty, expressed or implied, with respect to the results obtained by the use, adherence or implementation of the material contained in this publication. The implementation of the plans, principles, concepts or materials contained in this publication is not a guarantee that you will achieve a certain desired result. It is strongly recommended that you consult with a professional advisor, architect or other expert prior to the implementation of plans, principles, concepts or materials contained in this publication.

This blog post may contain the content of third parties and links to third party websites. Third party content and websites are owned and operated by an independent party over which Glatfelter has no control. Glatfelter makes no representation, warranty, or guarantee as to the accuracy, completeness, timeliness or reliability of any third party content. References to third party services, processes, products, or other information does not constitute or imply any endorsement, sponsorship or recommendation by Glatfelter, unless expressly stated otherwise.

Related posts

Real-life tips to help your emergency service organization recruit and retail more volunteers.

Continue Reading

How you can help protect your most important asset: your people, and how to help them set up their insurance benefits so that they reflect their wishes.

Continue Reading

Agreed value eliminates many of the downsides that emergency service organizations may experience from traditional auto policies.

Continue Reading

Submit a Comment