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You serve all types of citizens—but does your website? Find out.

By Bri Cappella, Integrated Marketing Specialist on June 25, 2021

Why it’s important for community-focused organizations like fire and emergency services, public entities, schools, religious organizations and caregiving facilities to have an ADA accessible website—and 4 tips on how to do it.

Does your organization’s website contain information that’s important for the public, your customers or your team? If so, it’s important to make sure your website is able to serve everyone—or you could find yourself in legal, financial or reputational trouble.

Website accessibility: the law, the requirements and what it means

The Americans with Disabilities Act (ADA) of 1990 is a civil rights law that prohibits discrimination against individuals with disabilities.

From ramps in your building to Braille on your signs—you’ve likely already taken some actions to meet ADA standards. But did you know that this law also includes a mandate that the websites of certain entities must meet compliance standards in order to offer reasonable accessibility to people with disabilities?

This mandate applies to any organization with at least 15 full-time employees that operates for 20 or more weeks and those that are considered a public accommodation (which is generally defined as publicly or privately-owned facilities or services that are used by the public at large).

This means that most community-focused organizations are required to have ADA compliant websites—but they may not be aware or don’t completely understand what that means. And, unfortunately, it can be a bit confusing because there aren’t official rules from the ADA at this time that are specific to website design and features.

Let’s break down the basics and best practices—starting with what it means to have a website that offers "reasonable accessibility" to people with disabilities. According to Business News Daily, your website should be accessible to blind users, deaf users and those who must navigate by voice, screen readers or other assistive technologies. Here are a few resources and tips to help you achieve just that.

4 Tips to help you begin to evaluate your current website, make changes so that you can better serve all citizens and help protect your organization:

1. Evaluate your current site.

The Web Content Accessibility Guidelines (WCAG) offer resources to help solve problems that persons with disabilities may have while browsing a website. In the their most-recent guidelines, Principles of WCAG 2.0, they encourage website creators to use the “POUR” method and evaluate how users with disabilities may:

  • Perceive your content and offer alternatives (like audio)
  • Operate your website and offer alternatives (like utilizing voice control rather than a mouse)
  • Understand your content (do you have clear terms and simple instructions?)
  • Utilize your website and offer a robust amount of ways it can be accessed
2. Learn best practices.

While the ADA doesn’t have cut and dry rules for compliance—they do offer some best practices. Here are a few of their current tips:

  • In general, keep your website as simple and clean as possible—and offer as many alternatives as you can. For example:
    • Avoid distracting colors and fonts
    • Use titles, context and heading structures to help users navigate pages
    • Include a "skip navigation" link
    • Avoid blinking, flashing or other distracting features—and allow those features to be stopped
    • Provide a static copy of pages that are auto-refreshing (or that require a timed-response)
  • If your website has images, videos or sound:
    • Add an HTML alt tag or "alternative description" to every image to help those with a vision disability understand what's being shown.
    • Provide audio descriptions of images and text captions of audio in your videos.
    • Avoid sound and video features that automatically play.
    • Use a visual notification and transcripts with clear controls for all features (like stop, play and mute).
  • If there are forms and downloadable documents on your website:
    • Text-based formats are most compatible with assistive technologies—so provide documents and forms in a text-based format (like in HTML in addition to your PDFs) and include HTML labels for individual form fields to give the information needed to complete and submit forms. 
3. Get some assistance.

Talk with the person or service who maintains your website (this may already be included in your service agreement), consult with your legal counsel and look into options to evaluate and improve the accessibility of your current website (some are even free).

4. Stay up-to-date.

We all know that technology changes rapidly—so it’s important to continually evaluate your site for the latest best practices and make updates.

As an emergency responder, public servant, educator, religious leader or caregiver—you have a passion to help others. So, while this task may seem daunting, just remember—this is just another step to help your organization do just that and further instill community communication and trust.

We thank you for all that you do to help your community thrive—whether it’s online, on the front lines, in a townhall, in a classroom, on a church pew or in a clients’ home. You make a difference.

Want more free resources? Check out our severe weather site!

Bri Cappella, Integrated Marketing Specialist

Bri is an over-enthusiastic dog mom, pop culture fanatic and Instagram addict. She enjoys eating pizza, practicing yoga and hiking.


The information contained in this blog post is intended for educational purposes only and is not intended to replace expert advice in connection with the topics presented. Glatfelter specifically disclaims any liability for any act or omission by any person or entity in connection with the preparation, use or implementation of plans, principles, concepts or information contained in this publication.

Glatfelter does not make any representation or warranty, expressed or implied, with respect to the results obtained by the use, adherence or implementation of the material contained in this publication. The implementation of the plans, principles, concepts or materials contained in this publication is not a guarantee that you will achieve a certain desired result. It is strongly recommended that you consult with a professional advisor, architect or other expert prior to the implementation of plans, principles, concepts or materials contained in this publication.

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